China Wok

Reviews

• vannessa tarrats

  Jun, 01 2018
  ★ ☆ ☆ ☆ ☆
  I had been ordering from this restaurant for over ten years but have found them to have become very rude and lacking of courtesy. Today I ordered a meal and drink for my teenage son who works in the same plaza since he forgot his wallet at home. I explained the situation to the manager by the name of Sue and she agreed to accept my bank card payment over the phone since she was able to confirm my address and history by my telephone number. The transaction was under $8.00. My son called me from work because they refused to leave the food they had already charged my account for because he didn’t have his id. Turns out the delivery person was the owner and the manager didn’t even offer an apology when I called. She just stated that it’s against their policy to accept credit cards without id. How does that make sense when they already know where I live and where my son works since he was working as a cashier at the time with his uniform and name tag on? And she was also aware I’m a long time customer. They lost me as a patron now because it wasn’t even logical what action the owner took. Why literally throw away food and upset a long standing customer for a mere technicality? They charged me and told me I had to wait 2-5 days for it to be back in my account! They obviously don’t care about their reputation and customers. The food there is ok. It has deteriorated in quality over the years but today was about the convenience of the location yet they inconvenienced me without good cause. I hope it was worth it for them!

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